Guests causing damages to your beautiful home is one of the greatest fears and worries of every vacation homeowner. We already covered your accidental damages and will now expand this to intentional damages caused by guests. And to give you even more peace of mind we have increased our damage coverage limits.
It’s probably one of the most asked questions by our vacation home homeowners when they face a damage claim. The answer is not always easy as there is a very fine line been the different types of damage. Let us try to break it down for you…
In a nutshell, a basic way to determine if something is considered wear and tear or damage is to decide if something is likely to happen gradually over time, based on the normal daily use of a residential home.
Ordinary wear and tear should be considered a “cost of doing business” and should be expected when owning a vacation home. Repairing or replacing worn fittings and fixtures is at the expense of the property owner.
The Accidental Damage Protection Fee charged to guests to cover these damages are:
The replacement value for high-value items ($500+) is limited to:
Purchase date of item:
| Wear and Tear or Regular Maintenance | Casiola Owner Peace of Mind Guarantee |
|---|---|
| Terry: Pillow protectors, innerloft, mattress pad | All linen (sheet’s, towels, Cumulus top cover) |
| Walls: scuff marks, scratch marks from chairs or bar stools, small holes in walls caused by missing door stoppers | Intentional holes in wall, writing on walls, excessive stains on wall |
| Furniture: peeling upholstery, small stains caused by regular use, small rips caused by regular use | Large stains, burn marks, large rips, broken legs |
| Appliances: internal parts that stop working, ice maker not working, garbage disposal leaking, | Broken microwave plate, cracked stove top, dents in doors, |
| Game room: motors or internal parts that stop working, surface peeling off, software upgrades, projector lamp replacement | Broken external parts, ripped pool table cloth, missing game controllers, external damages, HDMI cable damaged, broken pool sticks |
| Outside:BBQ rusting, loungers rusting or fabric ripping, wicker degrading, mold or light stains on patio cushions | Charcoal used in gas BBQ, burn marks on outdoor tables, large stains on patio cushions |
| Exterior: exterior pressure washing and painting, mold cleaning or roof and patio area, weed removal, loose pavers, broken pool safety fence, pressure wash of deck around patio floor | Excessive stains or smoke marks on exterior walls or deck caused by guest, Waste bench cleaning caused by loose trash |
| AC: yearly AC maintenance and service calls, filter replacement | AC damage caused by guest (freezing up system), thermostat screen or buttons broken |
| Floors: regular carpet cleans, grout and tile cleaning, cracked tiles, carpet replacement | Large stain removal, bleach stains, |
| Artwork & Decor: | Missing or broken artwork and decor, lamps, vases, curtain rods falling down, laundry basket missing, |
| Kitchen: small kitchen appliances stop working, worn or not getting clean, broken glasses, plates, silverware and other kitchenware, scratches on pots and pans, melted spatula sets, etc | Broken coffee pot, broken glasses, plates, silverware and other kitchenware (excessive amounts) |
| House rules: pets and service animals | Treatment to remove cigarette/marijuana odor, extra clean for undisclosed pets, damages caused by large parties, excessive clean or trash removal |
| TV: lines in screen, not working, slow operating system, no sound | Missing remotes, damaged TV by guest |
| Blinds: blinds slats falling down | Intentional damage to blinds, broken rail system, bokeh slats |
| Bathroom: regular clogged caused by disconnected pipes, roots, etc., shower liner replacement | Clogged toilet because guest flushed something through drain, fallen shoer curtain, toilet paper holder off wall |
